Troubleshooting Tips

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MapGuide Control

MapGuide is an activeX control used to display mapping content within a web browser. If you are having trouble with the mapping window not displaying data at all, try the following:

 

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I am trying to view items in govME map but all I see isin the Mapping Window. What should I do?

 

Try to Manually Install Viewer
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I have met the System Requirements needed for my PC. I tried to manually install the MapGuide Viewer but it failed. What can I do?

 

Check your Internet Explorer settings
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I have met the System Requirements needed for my PC, but the automated install failed. What can I do?

 

Try Options 1 & 2
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When I try to manually install MapGuide, I get a message that I must uninstall a previous version first. How do I do that?

 

Uninstall MapGuide Control
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The page layout is not displaying properly; menus and images are out of place. How can I fix this?

 

Try Changing the Compatibility View.

 

Prizm Viewer

Prizm Viewer is the activeX control that is used to view our electronic vault (eVault) drawings. If you having trouble viewing our drawings, try the following:

 

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I am trying to view a construction drawing but all I see is a blank window. What should I do?

 

Check your Internet Explorer settings and test Prizm Viewer.
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I have met the System Requirements needed for my PC and Checked my Internet Explorer settings and it still does not work. What should I try now?

 

Try changing Install Invalid Signature setting.

 

When All Else Fails

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Is there anything else I can do?

 

Try Deleting your Browsing History
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I have tried everything suggested on this page regarding MapGuide and Prizm Viewer problems and they still do not work. What can I do now?

 

We are sorry for your inconvenience. Please email the govME team for further assistance.